Return Policy
1. Introduction
At KingdomPCS, we want you to be completely satisfied with your purchase. If you are not happy with your product for any reason, we offer a straightforward return policy in accordance with UK consumer protection laws.
2. 14-Day Return Period
2.1 You have the right to return any item purchased from KingdomPCS within 14 days from the date of delivery. This applies to all products, provided they are in their original condition.
3. Conditions for Returns
3.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
3.2 Items that are damaged or show signs of use may not be eligible for a full refund.
3.3 Custom-built PCs or any products that have been customized to your specifications are non-refundable unless they are defective or damaged upon arrival.
4. How to Initiate a Return
4.1 To initiate a return, please contact our customer service team within 14 days of receiving your order:
Phone: 07730 719384
Email: enquiries@kingdompcs.co.uk
Address: Koala - Bizspace, Hooton Road, Hooton, England, CH66 7NZ
4.2 Please provide your order number, details of the product you wish to return, and the reason for the return.
5. Return Shipping
5.1 You will be responsible for paying the return shipping costs unless the product is defective or we have made an error with your order.
5.2 We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Processing Your Return
6.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
6.2 If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 10 business days.
7. Refunds
7.1 Refunds will be issued to the original payment method used during the purchase.
7.2 Please note that it may take some time for the refund to be processed by your bank or credit card company.
8. Exchanges
8.1 If you wish to exchange an item for a different product, please contact us at enquiries@kingdompcs.co.uk. Exchanges will be processed as a return and a new purchase.
9. Defective or Damaged Items
9.1 If you receive a defective or damaged item, please contact us immediately at enquiries@kingdompcs.co.uk or call us at 07730 719384 with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.
10. Contact Us
If you have any questions or concerns about our Return Policy, please contact us:
Phone: 07730 719384
Email: enquiries@kingdompcs.co.uk
Address: Koala - Bizspace, Hooton Road, Hooton, England, CH66 7NZ