Refund Policy

1. Introduction

At KingdomPCS, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy in compliance with UK laws to ensure your peace of mind.

2. 14-Day Return Period

2.1 You have the right to return any item purchased from KingdomPCS within 14 days of the delivery date for a full refund or exchange. This return period starts on the day you receive your order.

3. Conditions for Returns

3.1 To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

3.2 Several types of goods are exempt from being returned:

  • Perishable goods such as software downloads or digital items

  • Customized or personalized products

4. How to Return an Item

4.1 To initiate a return, please contact our customer service team at:

  • Email: enquiries@kingdompcs.co.uk

  • Phone: 07730 719384

4.2 Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide you with a return authorization number if applicable.

4.3 Return the item(s) to the following address:

  • KingdomPCS Returns

  • Koala - Bizspace, Hooton Road, Hooton, England, CH66 7NZ

5. Refunds

5.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5.2 Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).

6. Exchanges

6.1 We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:

  • Email: enquiries@kingdompcs.co.uk

  • Phone: 07730 719384

6.2 Depending on where you live, the time it may take for your exchanged product to reach you may vary.

7. Non-Returnable Items

7.1 The following items cannot be returned:

  • Downloadable software products

8. Late or Missing Refunds

8.1 If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

8.2 If you’ve done all of this and you still have not received your refund, please contact us at enquiries@kingdompcs.co.uk.

9. Contact Us

If you have any questions about our Refund Policy, please contact us:

  • Phone: 07730 719384

  • Email: enquiries@kingdompcs.co.uk

  • Address: Koala - Bizspace, Hooton Road, Hooton, England, CH66 7NZ